Privacy Policy

1. Privacy Policy

At Mover, we want you to feel safe as a Customer with us.

When you use our website or application (hereinafter “the Mover Platform”), we collect, use and process your personal data. Protecting your personal data and keeping it confidential is important to us. We therefore process your data responsibly, with respect for your privacy, and in accordance with applicable law, including the Danish Data Protection Act.

This privacy policy explains how Mover stores and processes your personal data on the Mover Platform. Like Mover’s other policies, it forms an integral part of the terms and conditions for Customers (the “Business Terms”). The policy governs the processing of personal data carried out by Mover when providing the services described in the Business Terms.

In this privacy policy, we explain how we process your personal data, which categories of personal data are involved, and the purpose and legal basis for the processing. We also explain when and why your personal data is disclosed to third parties, and what rights you have in connection with our processing of your personal data.

2. Data Controller

Mover is the data controller under the General Data Protection Regulation for data registered on the Mover Platform.

Mover Systems ApS
Artillerivej 86
DK-2300 Copenhagen
CVR no.: 37375675
Any enquiries about your personal data must be made in writing to gdpr@mover.dk.

3. Purpose and Source

When you register as a Customer, Mover receives your name, email address, credit card details and phone number. This may also include information you provide about contact persons at the Customer and company details (address, CVR number, etc.).

Mover collects and processes this information when:

1. You provide information directly, for example when you contact us or create an account
2. You use the Mover Platform.
3. You interact with other platforms or services, such as social media, if you use your Facebook account to log in to the Mover Platform.

Mover collects and processes information about your location, specific service needs, transaction details, use of the Mover Platform, your mobile device, and your communication with Mover’s Partners. Partners are approved by Mover and have accepted Mover’s general terms and conditions for partners (the “Partner Terms”).

When you book a transport, Mover shares your name, phone number and booking data, such as addresses, trip instructions, estimated price and location, with Mover’s Partners. After the transport is completed, the booking data will be visible to you as the Customer and to the Partner who carried out the transport.

We collect this information so that Mover’s Partners can carry out the transport service on your behalf.

Mover also uses your information for the following purposes:

1. Delivering products, services and customer support through the Mover Platform
2. Communication with Mover’s Partners and/or Mover.
3. Sending you relevant messages and information, such as news, product developments, new partnership opportunities and quality assurance
4. Personalisation and the general improvement and development of Mover’s services

Mover uses a rating system in which Mover’s Partners rate you in accordance with the Business Terms, and Mover shares your rating with its Partners. This is to ensure that the Mover Platform is used in accordance with the Business Terms.

We use your personal data to administer and serve you as a Customer, to comply with applicable law, and to ensure compliance with the Business Terms.

4. Booking Data

Your use of the Mover Platform generates data when you book transport, and you can access your stored booking data directly via the Mover Platform. We register your booking data so we can serve you as a Customer, document the price of the transport to you and the Partner, and comply with applicable law, including the Danish Bookkeeping Act.

You own all rights to your booking data processed on the Mover Platform. Mover may only use such booking data to the extent necessary to provide the services described in the Business Terms or in a separate agreement.

Anonymised booking data is used for statistics on the services offered via the Mover Platform, further development of the Mover Platform, planning purposes such as route optimisation and capacity planning, pricing considerations, or any other purpose. Before booking data is included in another database, Mover must ensure that it is anonymised so that individuals cannot be identified.Mover undertakes to keep all booking data confidential from third parties, except third parties who help carry out your deliveries as set out in the Business Terms.

Mover undertakes to implement appropriate technical and organisational measures to protect booking data against accidental or unlawful destruction or alteration, accidental or unlawful loss, and unauthorised access by any third party.

5. Payment Information

Payment for completed transport is made via your linked credit card or by invoice. Mover uses a payment service provider to connect your credit card to the Mover Platform and an external accounting firm to handle invoicing.

By using the Mover Platform, you agree that Mover shares your payment information with the payment service provider or external accounting firm in order to collect payment for the trips you book via the Mover Platform. Your payment information is processed in order to fulfil the Business Terms, to which you are a party by using the Mover Platform, cf. Article 6(1)(b) of the General Data Protection Regulation.

6. Personal Data

Your personal data will always be processed in accordance with good data processing practice and applicable law.

Mover will store your personal data when you use the Mover Platform and may only process your personal data on the basis of your documented instructions and to the extent necessary to provide the services under the Business Terms.

Access to personal data is restricted as far as possible, so that only people who need the information have access to it. People authorised to process personal data are subject to an appropriate statutory duty of confidentiality.

Mover has also adopted an internal data protection policy that all employees with access to personal data must follow.Mover is the data controller for the processing of your personal data and uses data processors in various situations, such as payment, administration, marketing, analysis and development. These data processors include suppliers, advisers, marketing agencies, banks, debt collection agencies, etc. When your data is shared with data processors, we ensure the necessary guarantees and security measures, and compliance with them, by entering into data processing agreements. If our data processors are located outside the EU/EEA, we enter into agreements that comply with the EU-approved standards for transferring personal data.

7. Your Rights

You can request information about the personal data Mover processes about you at any time, in accordance with applicable law, by writing to gdpr@mover.dk.

The information will be provided as soon as possible, and as a rule within 4 weeks of receiving your request. After the information has been provided, you can request it again at reasonable intervals. You can also get a quick overview of most of the data registered about you by logging in to the Mover Platform.

If the information or data processed about you is incorrect or misleading, you can request that it be rectified, erased or blocked. You can object to the processing of your data at any time.

You can also withdraw your consent to the processing of your personal data at any time. Please note, however, that in most cases our processing is either required by law or necessary for you to be a Customer with Mover and for us to serve you.

Personal data must in all cases be deleted when it is no longer necessary to store it for the purposes stated above, unless Mover is required by law to keep it to meet statutory obligations, such as tax or bookkeeping rules in force at any given time. As a rule, your data is deleted 5 years after you stop using the Mover Platform, in accordance with the Danish Bookkeeping Act.

8. Informational Communication

As a Customer, you agree that Mover may contact you by email, text message or phone with news, product developments, new partnership opportunities, quality assurance, etc. You can limit or withdraw this consent at any time by emailing Mover at gdpr@mover.dk.

9. Changes to the Privacy Policy

From time to time, we update or add to this privacy policy to reflect new or changed practices for protecting personal data.

You can always see at the top of this privacy policy when it was last updated or changed. In the event of significant changes, we will notify you with a visible notice on www.mover.dk or by email to the email address linked to your account.

If you cannot accept the changed terms, you must stop using the Mover Platform and delete your account.

10. Complaints

Mover is only liable for damage caused by the processing of personal data if Mover has failed to comply with its obligations under the General Data Protection Regulation, or if Mover has acted outside or contrary to your lawful instructions.

Complaints about Mover’s processing of your personal data must be submitted in writing to gdpr@mover.dk.

If this does not resolve the matter, you can file a complaint with the Danish Data Protection Agency (Datatilsynet). Current contact details are available at www.datatilsynet.dk.

11. Governing Law and Jurisdiction

This privacy policy is governed by Danish law. Any dispute arising from this privacy policy must be brought before the Copenhagen City Court.