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COMMUNICATIONS

Turn shipment updates into operational control

Transform live logistics events into automated, SLA-aware communication. Trigger configurable updates based on ETA changes, service deviations, or route events, and deliver dynamic messages with tracking links, driver details, and real-time data placeholders that keep every stakeholder aligned.

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Trusted by operators who own the delivery promise

BENEFITS

Make communication your operational advantage

Improve customer experience

Detect disruptions early and trigger automated updates before delays escalate. Protect SLAs and maintain control across every shipment.

Keep stakeholders aligned

Send the right message across channels automatically. Synchronize senders, receivers, drivers, and teams without manual follow-up.

Reduce cost-to-serve

Deliver live tracking and shipment intelligence in every update. Eliminate repetitive status calls and free planners to focus on execution.

Scale with ease

Standardize exception workflows and contract-aligned messaging across regions and services. Grow volume without growing complexity.

EVENT-DRIVEN COMMUNICATION

Automate the right message at the right moment

Prevent delays from becoming escalations

Stay ahead of disruption with continuously recalculated ETAs and automatic delay alerts. When thresholds are exceeded, trigger proactive notifications that realign expectations early and protect SLA performance.

Trigger pre-arrival readiness without driver calls

Send a reminder based on the updated ETA (for example, 30 minutes before arrival) so the customer is ready and drivers can stay focused on execution.

Align stakeholders across any channel

Send automated updates via SMS, email, push, or custom integrations based on role and service logic. Keep senders, receivers, drivers, and internal teams aligned without manual coordination.

Personalize communication at scale

Use dynamic templates with live data such as ETA, tracking links, and driver details. Adapt messaging by language, service, region, or customer to deliver consistent, contract-aligned communication across markets.

Turn shipment updates into self-service visibility

Embed live tracking links directly in outbound messages. Reduce inbound status inquiries, improve dock coordination, and give customers real-time transparency without adding workload to your team.

EXCEPTION COMMUNICATIONS

Prevent SLA breaches before they happen

Detect service deviations in real time and trigger automated communications the moment thresholds are exceeded. Evaluate live ETA changes against contract-specific tolerances and notify customers, carriers, receivers, and internal teams before issues escalate.

PLATFORM INTEGRATIONS

Integrate communication across platforms

Unify communication inside your app or website experience: set preferences, embed the tracking experience, and let Mover triggers orchestrate updates across platforms and devices.

Proven results

Customer stories

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45%

Fewer "where is my order" calls

“We're a flower company, not a logistics company. Mover didn't just give us software - they brought logistics expertise that complemented our own team.”

Allan Thy Christensen

Head of Nordic Logistics and Network, Interflora

35%

Less loading dock waiting time

"It used to be a messy operation. Now everything is sequenced, and the dock runs the way a production line should."

Asbjørn Hansen

Site Manager, Brød Cooperativet

12%

Lower last-mile transportation cost

"I would say Mover's TMS has been instrumental in driving customer satisfaction and cost reductions in our operations."

Lars Rasmussen

Commercial Director, Coop

"Our customers are on construction sites, and their time is tight. Mover's transparency and automated updates cut down on the 'where's my delivery' calls significantly, and it's made SLA compliance and our ESG reporting far easier to manage. We've been with Mover since 2016 and haven't looked back."

Esben Jansen

VP Operations, Solar Danmark

"Our previous system dated back to 2003, and our operation has far outgrown its capabilities. We needed a partner who could handle our real constraints, crucial time windows, driver continuity for elderly citizens who expect the same face at the door, and a compliance assurance. Mover was the first system that felt built to fit how we actually operate, not the other way around."

Andreas Hald

Distribution Director, Det Danske Madhus

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Frequently asked questions

What is event-driven communication in Mover?

Event-driven communication automatically sends messages when predefined logistics events occur. You configure triggers at order, route, or route optimization level, and the system evaluates live events such as ETA deviations, delivery completion, or planning exceptions. When conditions are met, messages are generated and delivered across selected channels.

How are delay notifications triggered?

Delay notifications are triggered when the ETA exceeds a configurable deviation threshold. The system continuously recalculates ETA using live traffic data. If the threshold is breached, a notification is sent before the promised time window is impacted.

Can I automatically send messages before arrival?

Yes. You can configure pre-arrival triggers based on updated ETA or fixed time rules. For example, you can send a message 30 minutes before arrival or at a specific time the day before delivery. This ensures customers are ready without requiring manual driver calls.

Can messages be personalized?

Yes. Messages are built from configurable templates that support dynamic placeholders. You can insert live data such as ETA, tracking links, driver details, customer names, service information, and more. Templates can vary by language, region, service, or customer type.

Can communication rules be filtered by order or service type?

Yes. Triggers can be filtered by order type, route type, customer type, service, region, warehouse, or other operational attributes. This ensures communication aligns with contractual and operational requirements.

Is there a log of sent messages?

Yes. All outbound messages are logged at the order level. The communication log shows message and full traceability for operations and customer service teams.

Does push notification require Mover’s proprietary apps?

No. Push notifications are not limited to a Mover’s proprietary applications. Channel selection depends on your configured integrations and operational setup.

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